Shipping policy
Shipping Policy
At Pixel Pulse Gaming, we are committed to delivering your products in a timely and efficient manner. Please review our shipping policies below to understand how your order will be processed and delivered.
Shipping Timeframe
We currently offer shipping exclusively to the United States. Orders take approximately 3 to 5 business days for preparation and an additional 5 to 7 business days for shipping. Please note that these are estimated times and actual delivery may vary due to factors beyond our control, such as weather conditions or courier service delays.
Processing Time
All orders are processed within 3 to 5 business days. Once your order has been processed, you will receive a shipping confirmation email with a tracking number to monitor your shipment's progress.
Shipping Cost
We offer free shipping on all orders to the United States. There are no additional shipping fees, regardless of the size or weight of your order.
Shipping Address
All shipments are dispatched from our U.S. shipping address:
2 East 167 Street, Bronx, New York, United States, 10452
Tracking Information
Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to become available.
Customs and Import Taxes
Pixel Pulse Gaming operates from Ecuador, but we primarily serve the U.S. market. While there are generally no additional taxes for U.S. orders, any customs duties, taxes, or import fees that may apply are the responsibility of the customer. Please check with your local customs office for more information on potential charges.
Delays and Issues
If your order experiences any unexpected delays or issues, our customer service team is here to assist you. Please contact us at info@pixelgamingshop.com or call us at +593958939741 for support. We are dedicated to ensuring your order reaches you in a satisfactory condition and timeframe.