Privacy policy

Last updated: September 26, 2024

This Privacy Policy describes how Pixel Pulse Gaming (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pixelgamingshop.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security purposes.
  • Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you have requested.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See the section below, "Third Party Websites and Links," for more details.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, arranging for shipping, facilitating returns and exchanges, and managing other features related to your account.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending communications by email, text message, or postal mail, and showing you advertisements for products or services.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookies. We use Cookies to enhance and optimize our Services, run analytics, and personalize content.

How We Disclose Personal Information

We may disclose your personal information to third parties for various reasons, including:

  • To vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • To business and marketing partners to provide services and advertising to you.
  • To comply with applicable legal obligations or protect our rights.

We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to websites or other platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security." The retention period of your personal information varies based on several factors, including account maintenance and legal obligations.

Your Rights

Depending on where you live, you may have certain rights concerning your personal information, including rights to access, delete, correct, restrict processing, and withdraw consent. Please contact us using the details below to exercise your rights.

International Users

We may transfer, store, and process your personal information outside of your home country. Your personal information is also processed by staff and service providers in these countries.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Pixel Pulse Gaming
2 East 167 Street, Bronx, New York, United States, 10452
Email: info@pixelgamingshop.com
Phone: +593958939741

Company Information
Pixel Pulse Gaming is based in Ecuador, located at Provincia Manabí, city of Manta, Av. 1 y Calle 14. Although we operate from Ecuador, we offer our products and services primarily in the United States to ensure optimal logistics and customer service.