Return Policy
Return and Refund Policy
At Pixel Pulse Gaming, we value our customers and want to ensure you have the best experience with our products. Our return policy lasts 15 days, which means you have 15 days after receiving your item to request a return.}
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.Return Process
To start a return, please contact us at info@pixelgamingshop.com. Returns should be sent to the following address:
Return Shipping Address: 2 East 167 Street, Bronx, New York, United States, 10452
Once your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.