Customer Support Center
Answering all your questions quickly and efficiently.
Orders & Payments
1. How can I check my order status?
You can check your order status by logging into your account on our store and navigating to the "My Orders" section. You will also receive email updates regarding the shipping status.
2. Can I modify my order?
Unfortunately, once an order has been processed, it cannot be modified. However, you can contact us as soon as possible if you need assistance.
3. What payment methods are accepted?
We accept credit cards, debit cards, PayPal, and other secure payment options depending on your location.
4. Will I receive a confirmation email after payment?
Yes, once you complete your purchase, we will send you a confirmation email with your order details.
5. Is my payment information secure?
Absolutely. We use advanced encryption technology to protect your personal and payment information.
Shipping
1. How long does it take to ship my order?
90% of orders are processed within 2 business days, and delivery takes between 8 to 12 days.
2. How can I track my shipment?
You will receive an email with a tracking number once your order has been shipped. You can use this number to track your package.
3. Do you offer international shipping?
At the moment, we only ship within the United States.
4. What are the shipping costs?
We offer free shipping on all orders within the United States.
5. Can I change my shipping address?
If you need to change your shipping address, please contact us as soon as possible before the order is processed.
Returns
1. What is your return policy?
We accept returns within 30 days of purchase, provided items are unused and in their original packaging.
2. How do I initiate a return?
Contact our customer support team to start the return process, and we will provide you with the necessary instructions.
3. Will I get a full refund?
Refunds are processed for the product price, excluding shipping costs.
